CNC Technical Support
Controls, Drives & Motors, Solutions
Technical support for End-Users of specific FANUC and GE Fanuc CNC products is available from GE CNC Services. End-User support packages include callback telephone support and can offer same-call live telephone access during business hours and after-hours telephone support.
Benefits:
- Callback or Email access to technical support engineers
- Same-call access to experienced CNC Tech Support engineer during business hours through toll free 800 number with private access code
- 24/7 support offered
- Callback or Email access to technical support
Supported CNC Products:
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CNC Series
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Servo/Spindle Amplifiers and Motors
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Series 0-A / B / C / D
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Power Mate A, B, C, D, E, H, i-D, i-H
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Series 0i-A / B / C / D
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AC Analog and Digital
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Series 10 and 11
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AC S Series
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Series 15-A / B
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AC C Series
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Series 16 and18-A / B / C / i-A / i-B
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AC Alpha and Alpha-i
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Series 21-A / B / i-A / I-B
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AC Beta and Beta-i
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Series 30/31/32i-A
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Subscription Packages:
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Services Offered
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Hours
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Subscription Plan
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Basic
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4 star
|
5 star
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Phone-in case with telephone callback support
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X
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X
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X
|
|
Fax or email case support
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|
X
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X
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X
|
|
Same Call live telephone access to CNC engineer during business hours
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Mon - Fri
8 AM - 5 PM EST
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X
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X
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After Hours telephone access to on-call CNC Technical Support engineer
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24 Hours / 7 Days
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|
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X
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Pricing
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30 day
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1 year
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2 years
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Subscription Price (List price $ per End-User site)
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Basic
|
----
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500
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900
|
| |
4-star
|
250
|
1200
|
2160
|
| |
5-star
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400
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2200
|
3960
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CNC Technical Assistance Hotline: 1-800-433-2682 Option 3 option 2
Email Support
Pricing 1 800 433 2682 Option 3 Option 1 or email Factory Representative
Phone Map
Go to GlobalCare Online - for Technical Support Self Help
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