Proficy Workflow

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Drive the right action, every time

Do your operators know the right actions to take? Now, you can drive the right actions, anytime, anywhere. You can improve operations with dynamic, interactive Electronic Work Instructions and guided eSOPs to reduce variation in performance, cost and quality with more consistent work processes.

With Proficy Workflow, you can easily document processes, transfer knowledge and drive consistency and predictability into your plant. You can digitize manual and automated processes with one tool across your entire facility – from plant operators and maintenance teams to field crews and leadership.

Step-by-step instructions on HMI/MES alarms

Proficy Workflow provides step-by-step instructions to operators, even from within the window of their usual HMI/SCADA application.

Operators do not have to learn a new system and can immediately improve their response to alarms and ensure operations run smoothly. Additionally, Proficy Workflow can filter out nuisance alarms and take automatic action, so your team only needs to perform steps on certain alarms.

Less emergencies, faster troubleshooting

Operators want the right information to do their jobs, and they don’t want to call you in the middle of the night or interrupt important meetings. With documented processes and digitized procedures, every operator is an expert – with step-by-step instructions guiding the right actions.

Mobile task list and step support

Reduce response time and ensure the right response to alarms with prioritized task lists and step-by-step task instructions. Move from a paper-based method of managing your procedures to an electronic format – with best practice instructions at the tip of all operators’ and technicians’ fingers. Proficy Mobile Tasks, enabled by Proficy Workflow, also includes advanced functionality such as e-signature, reassign, jump, and more.

“Hundreds of Department of Public Works staff hours are saved, and effective and consistent operations are ensured.”
–Bill Fritz, P.E., Director of Public Works, Waterford Township


  • Faster and easier Task Authoring
  • Enhanced project management for greater efficiency
  • Improved performance and scalability
  • Easier upgrades to protect your investments
  • Updated systems support


  • Updated, intuitive Task Client user interface
  • Easily transfer/deploy entire applications
  • More integrated content management
  • Network and event improvements
  • Reduced message size
  • Improved event message delivery
  • Ability to create/manage projects
  • Easier upgrades of eSOP content
  • Security groups, keysets and user permissions
  • Global display user solutions
  • New workflow activities
  • Break activity
  • End task and end step activity
  • Messaging activities
  • New methods for tracking genealogy for produced material
  • Updated systems support
  • Windows Server 2012
  • Microsoft SQL Server 2012
  • Microsoft Silverlight 5
  Type Title
Datasheet Proficy Workflow
Discover the power of Work Process Management
Datasheet Proficy Workflow for Water/Wastewater
Corrective Action and Alarm Management - Giving every operator the expertise of a 20-year veteran
Datasheet Special Offer - Operator Task Management
Special Offer - Operator Task Management
White Papers Alarm Response Management
As operators are inundated with more alarms and warnings than ever before, ensuring the correct response to the small subset of alarms that signal critical issues is key to helping companies reduce liability exposure and costs.
White Papers Improving Traceability With Work Process Management in Food and Beverage Manufacturing
Achieving a New Level of Operational Excellence
White Papers Lean Production with Work Process Management
Enabling Standard Work to Increase Cost Savings and Maintain Lean Momentum
White Papers The Changing Role of the Operator
Engaging and Supporting the Operator of Today Into the Future With Advanced Software Capabilities
White Papers Water Security Regulation Compliance Facilitated by Operations Applications
This white paper looks at how the effective use of automation can help prevent security risks at water and wastewater plants.
White Papers Water, Wastewater Treatment Plants Realize Operational Efficiencies with GE Proficy Solutions
Increased system complexities and rising operational costs drive the need for greater operation control and recordkeeping.
White Papers Work Process Management
Achieve Operational Excellence Through Consistent and Repeatable Plant Operations
Customer Stories City of Haverhill
Meeting Critical Needs and Maintaining High Quality
Customer Stories Waterford Township Department of Public Works
Proficy Workflow links systems and standardizes workflow procedures to mitigate the loss of institutional knowledge due to workforce retirements
Demo eSOP / Electronic Work Instructions Demo - Proficy Workflow
Demo Introduction to Proficy Workflow - Video 2
Captivate video introducing workflows.
Demo Proficy Workflow Activities and Call Methods - Video 3
Captivate video introducing Proficy Workflow Activities and Call Methods
Demo Proficy Workflow ISA-95 Sample Application - Video 4
Captivate video of Proficy Workflow ISA-95 Sample Application
Demo Quality Sampling Demo - Proficy Workflow
Manage quality sampling dynamically based on real-time events - reducing waste and costs
Demo Quarantine Demo - Proficy Workflow
Demo Spec Change & Approval Demo - Proficy Workflow
Demo Truck Discharging Demo - Proficy Workflow
Presentation JHP Pharmaceuticals - Workflow for Business Process Automation in a Regulated Environment
Presentation Proficy Workflow Version 1.2
Operations experts - Drag and Drop to create and modify work processes. New Form Designer, ActiveX and More!
Presentation Waterford Township - Implementing a Workflow Solution that Leverages SCADA and Cityworks
Presentation Work Process Management Seminar
Learn how this next generation of operations software technology can digitize and streamline work processes from SOPs and Corrective Action to compliance monitoring and quality.
Training Getting Smart on ISA-95
Training Proficy Workflow Fundamentals

For Technical Support please visit :

Or you can also contact GE Intelligent Platforms directly by using one of the following options:

Submit a support case online at:
Note: GlobalCare Contract required to submit a support case online for GE Intelligent Platforms Software Products.


Phone: 1-800-433-2682
Primary language of support: English

Europe, Middle-East, & Africa

Phone: +800-1-433-2682
    +1 780 401 7717 (if the toll free 800 option is unavailable in your country or dialing from a mobile telephone)
Primary languages of support: English, French, German, Italian, Czech

Asia Pacific

Phone: +86-400-820-8208
   +86-21-3217-4826 (India, Indonesia & Pakistan)
Email: (China) (Japan) (Rest of Asia)

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Proficy Workflow


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