Proficy Troubleshooter

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Proficy Troubleshooter is a powerful analytical tool that utilizes leading-edge techniques to extract knowledge from existing historical process and manufacturing plant data. This tools are used off-line to identify causes for production problems and identify the opportunity for preventing these problems in the future. Proficy Troubleshooter can be used for batch, discrete as well as continuous processes. It provides a user with the capability to visualize process problems and their causes through modeling and simulating the process by using available historical plant data. This knowledge is put into practice with Proficy Cause+ monitoring the assets in real-time and giving operators the knowledge they need to keep their process in control. Proficy Troubleshooter enables the “Intelligent Historian” that is clearly differentiated from, and more valuable than competing historians.

Proficy Troubleshooter is a value-added product to Proficy Historian that enables the user to obtain more value, using multivariate analysis on historical data. With this product the user can:

  • Obtain the likely causes of process problems & variation
  • Extract process rules automatically from data
  • Determine the causes for bad batches
  • Obtain interrelationships between variables
  • Estimate the benefits of implementing a real-time solution
  • Build and simulate a real-time solution before later migrating to other Proficy solutions like Proficy Cause+

Data has been logged in manufacturing for years. Analysis of that data has evolved from simple trend analysis with a time context to a full operations understanding of efficiency, quality, production management, and traceability. Proficy Troubleshooter brings us to the next step and uses advanced mathematical algorithms to gain insight into our process we have not had. This results in the knowledge to improve quality and yield from our production and process operations.


Proficy Troubleshooter 5.0 Now Available!

Turn your historical data into actionable Information.

The release includes the following New Features:

1)  Integration with Proficy SOA - Pull the information provided from the Troubleshooter model into Proficy SOA via Cause+ Action objects.

2)  Improved Integration with Proficy Historian - Utilize raw Historian data to bring into the analysis. Improved filtering to pull in only that data necessary for the analysis. Flexible and powerful data retrieval options.

3)  Server Based Licensing - Ability to license the environment on server based configuration allowing a centralized licensing scheme.

4) New Data Preparation Engine - Rich data preparation tools are now available. Create recipes for your data preparation steps and reuse them. Preparation can take place within the wizard. At each step users can visualize the data using trends, scatter plots or histograms. Easily create different data sets and switch between these data sets within the same wizard.

5) Improved Action Object Server - Easier to deploy and manage real time action objects created within the Architect.

6)  New Matlab Extension - New Matlab block that allows users to run Matlab code within an Action Object Blueprint. Also able to refer to a Matlab DLL to utilize functions within the Action Object Blueprint     

7) Microsoft Excel Add In - Ability to execute action objects directly from Excel. Ability to run the Troubleshooter Wizard directly from Excel utilizing the data available within the spreadsheet

8)  Wizard Enhancements - Simplified wizards make it easier to quickly get up and running with your data.

  Type Title
Datasheet Proficy Troubleshooter
Proficy Troubleshooter data sheet
Datasheet Proficy Virtual Campus Training Software
White Papers E-zine: How to manage your assets
How to manage your assets - and drive value from them - step by step
White Papers The Changing Role of the Operator
Engaging and Supporting the Operator of Today Into the Future With Advanced Software Capabilities
White Papers Towards an integrated framework for asset and process health monitoring and optimisation on a milling circuit
Progress in plant automation and control systems has seen a trend towards unified frameworks for control and optimisation of mineral processing plants.
Customer Stories City of Haverhill
Meeting Critical Needs and Maintaining High Quality
Demo Proficy Troubleshooter Continous Wizard Demonstration
Demo Proficy Troubleshooter Discrete and Batch Demonstration
Training Virtual Campus Training for Proficy Cause+ & Troubleshooter

For Technical Support please visit :

Or you can also contact GE Intelligent Platforms directly by using one of the following options:

Submit a support case online at:
Note: GlobalCare Contract required to submit a support case online for GE Intelligent Platforms Software Products.


Phone: 1-800-433-2682
Primary language of support: English

Europe, Middle-East, & Africa

Phone: +800-1-433-2682
    +1 780 401 7717 (if the toll free 800 option is unavailable in your country or dialing from a mobile telephone)
Primary languages of support: English, French, German, Italian, Czech

Asia Pacific

Phone: +86-400-820-8208
   +86-21-3217-4826 (India, Indonesia & Pakistan)
Email: (China) (Japan) (Rest of Asia)

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Proficy Troubleshooter


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