SmartSignal software enables you to focus on fixing problems, not looking for them, so you can organize maintenance projects with confidence.
When it sees an impending problem, the SmartSignal software sends a notification to the people who need to know—with a brief summary of the problem, key tags, and values. Multiple alerts are combined into one notification, which narrows the diagnosis and reports urgency. This helps users to quickly resolve pressing equipment issues and avoid more expensive surprises down the line.
The SmartSignal software leverages existing instrumentation, tools, and IT infrastructure. It works on any equipment from any OEM in any service and detects the broadest range of equipment problems across the widest variety of assets, load ranges, and failure modes.
Due to customer demand, we developed the specialized Cycle Watch module for gas turbines (GT’s). This software detects problems that first appear during the stresses of dynamic GT starts and allows you to investigate deviations and perform necessary repairs before the next startup, ensuring units are reliable and ready when needed. The Cycle Watch software captures rapidly changing parameters every ten seconds and enables hundreds of thousands in savings per GT unit each year.
SmartSignal customers report ROI in six to twelve months—and over 95 percent renew their subscriptions every year, attesting to the continuing value and service they receive.
How does the software work?
We started with Similarity-based Modeling (SBM) technology, which was developed more than a decade ago and has become the industry standard in predictive analytics for equipment health. Whereas SBM provides for basic anomaly detection, we now have innovated multiple generations beyond—to also provide advanced diagnostics and prioritizations.
The diagnostic capabilities were built by using shared blind data from GE customers—the world’s largest base of predictive-diagnostic intelligence. After analyzing the data—from hundreds of millions of machine hours and tens of thousands of failures from 12,000 rotating and non-rotating assets—GE was able to identify the fault patterns, in context of operating behavior, that are important to process industries, and incorporate them into the software. Beyond vibration and thermal analysis, the software models all data on all critical rotating and non-rotating equipment. GE uniquely has the years of historical data, across equipment types and a large customer base, to make predictive diagnostics possible. This capability is available through the Shield diagnostic blueprint module.
Consumable and practical
You may choose to purchase a license and use the software yourself. Or you may choose to have us provide some or all of the services you need, remotely or onsite, to implement and maintain the software and monitor your equipment. Our Industrial Performance & Reliability Center, located outside of Chicago, monitors over sixty sites and thousands of assets worldwide every day—over 100,000 signals every ten minutes.
For Technical Support please visit : support.ge-ip.com.
Or you can also contact GE Intelligent Platforms directly by using one of the following options:Submit a support case online at: eservice.ge-ip.com
Note: GlobalCare Contract required to submit a support case online for GE Intelligent Platforms Software Products.
Primary language of support: English
Europe, Middle-East, & AfricaOnline: eservice.ge-ip.com
+1 780 401 7717 (if the toll free 800 option is unavailable in your country or dialing from a mobile telephone)
Primary languages of support: English, French, German, Italian, Czech
Asia PacificOnline: eservice.ge-ip.com
+86-21-3217-4826 (India, Indonesia & Pakistan)
Email: email@example.com (China) firstname.lastname@example.org (Japan) email@example.com (Rest of Asia)
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