Proficy Open Enterprise provides bi-directional communication between the production layer and the enterprise layer—increasing visibility into your operations and providing the insight needed for better, faster business decisions. Key benefits include:
• Real-time visibility onto the plant floor from upper-level business systems
• Maintenance of up-to-date schedules on the plant floor
• Integration of disparate systems, avoiding data entry in multiple places
• Faster time to market
• Improved responsiveness to customer needs
• Reduced inventory costs
Bi-directional communications
As a single point of connectivity, Proficy Open Enterprise allows decision makers at the enterprise level to leverage real-time production information for better business decisions, and for plant operators to leverage business information to improve fulfillment and operational efficiency.
Real-time visibility
The business layer can receive information on the status of orders, and the production layer can manage schedules and modifications—allowing the enterprise to adjust its output on a real-time basis. Providing real-time visibility into the production process, Proficy Open Enterprise supports Production Schedule and Production Performance messages.
Seamless connectivity
Built on top of a service oriented architecture, Proficy Open Enterprise connects the enterprise layer to GE Intelligent Platforms’ Proficy software suite. Information can be stored within Proficy Workflow’s ISA-95 model and/or routed to other applications such as Proficy Plant Applications for fast, informed decision making.
Key features:
• Real-time synchronization between production and business systems
• Single point of integration for bi-directional communication with the Proficy suite of software solutions
• Standards based (B2MML and S95) for quicker deployments
• Out-of-the-box tools for quick time to value
• Flexible interface to ERP systems
For Technical Support please visit : support.ge-ip.com.
Or you can also contact GE Intelligent Platforms directly by using one of the following options:
Submit a support case online at: eservice.ge-ip.com
Note: GlobalCare Contract required to submit a support case online for GE Intelligent Platforms Software Products.
Americas
Online:
eservice.ge-ip.com
Phone: 1-800-433-2682
Email:
support.ip@ge.com
Primary language of support: English
Europe, Middle-East, & Africa
Online:
eservice.ge-ip.com
Phone: +800-1-433-2682
+1 780 401 7717 (if the toll free 800 option is unavailable in your country or dialing from a mobile telephone)
Email:
support.emea.ip@ge.com
Primary languages of support: English, French, German, Italian, Czech
Asia Pacific
Online:
eservice.ge-ip.com
Phone: +86-400-820-8208
+86-21-3217-4826 (India, Indonesia & Pakistan)
Email:
support.cn.ip@ge.com (China)
support.jp.ip@ge.com (Japan)
support.in.ip@ge.com (Rest of Asia)
