One Simple Step to Check your Systems and Operators Experience
His answer is simple — walk the plant floor.
You need to question: ‘Has somebody thought about the operator when they developed that user interface? Have they thought about the operator’s experience when they made that software? Have they minimized the number of clicks? Have they focused on getting the right data, present it to them at the right time so that that operator can do their work more efficiently?’
When you’re thinking about investing in software to drive your plant, it needs to have factored in the operator’s experience, because at the end of the day the operator really matters.