GlobalCare Support

At GE Intelligent Platforms, we know that the quality of our support is just as important as the quality of the products we deliver. GlobalCare Support's full complement of award-winning web and telephone-based services provide valuable information so you can be more agile, more effective and more competitive. Optimize your investment with our rapid deployment and ongoing solution support. GlobalCare makes your operations our priority. We are invested in your success.

 

RESOURCES AND INFORMATION

 

 
 

 

PICK THE SUPPORT LEVEL YOU NEED

 

Program Guide pdf-icon Premier* Complete Assist
  Software Modernization  No Charge Software Version Upgrades  
Technical Support Global Network of Support Professionals
Phone and Web Consultation during Standard Business Hours
24 x 7 Emergency Support  
Continuous Advocacy Priority Case Routing    
Assigned Premier Support Manager (PSM)    
Accelerated Access to Subject Matter Experts (SMEs)    
Self-Service Support, Tools, and Resources Web Case Management
Online Knowledge Base, Download Center, and User Community Forums
At Your Service eNewsletter
Software Maintenance Service Packs Hotfix packs only
Developer & Productivity Downloads
Lifecycle Management Proactive Recommendation of Software Upgrades and Developments    
Project Planning and Road-mapping    
GlobalCare Exclusives Free Test Bed Keys  
No Key Administration Fees  

  


*Requires purchase of GlobalCare Complete

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